Support and Help Desk Deployment

During this popular day-long iOS Workshop, attendees acquire a thorough understanding of the iOS operating system. This course is designed for those who want to learn more about their iOS devices and also for those who work in challenging business environments. It is an important training course for personnel, such as help desk staff who are responsible for supporting other iOS users. Additionally, this workshop is a great way to Onboard new hires, establish a high degree of functionality from the get-go, and avoid the pitfalls of assumptions and pre-learned poor practices.

1 day - $595.00

This course is taught by an expert Apple Certified Instructor.

Prerequisites:

Basic knowledge of a Mac and iOS device is required.

Course Outline

Setting Up the iOS Device
ID Set Up
Navigating the iOS Interface
Launching and Running Apple Apps
Changing Screen Orientation
Notifications
Locking Rotation
Using Siri
Using the Camera
Multi-tasking
Search Functions

Settings
General Settings
Parameters
Setting up Passcodes
Setting up the Notification Center and Control Panels
Do Not Disturb Functions
Location Services
iCloud – and Synching your iOS Device
Airplane Mode
Customizing your Settings
Accessibility, Text Size, Voice Control
Storage & iCloud Usage
Updating Software
Creating Folders for your Apps

Multi-Touch Gestures
Tap, Touch and Hold
Drag, Flick, Swipe Pinch, Rotate, and Shake Using Two Hands

Switching Between Applications
Learning to use Apple Applications, Safari, Mail, Calendar, Notes, etc.
Showing, Hiding and Quitting Applications
iOS Search Functions
Sharing Files, Messages, Photos, etc.

Working with a Safari or other Web Browser
Configuring the Browser
Creating and Saving Bookmarks
Saving Webpages to the iOS Devices
Zooming and Scrolling through Web Pages
Sharing Links

Working with Mail
Setting up Accounts
Account Preferences
Composing and Receiving Mail
Mail Attachments
Dictation Function

Working with the Calendar
Creating Calendars and Events
Sharing Calendars
Viewing Calendars in a Different Format
Syncing Calendars

Working with Documents
Type, Select, Cut, Copy, Paste and Replace
Using iWorks
Editing Word, Excel and PowerPoint Documents
Accessing Files and Documents
Copying Files between your iOS Devices and Desktop Computers
Managing Files

Working with Photos and Images
Creating and Sorting Albums
Send and uploading Photos

Connecting to the Internet, or Bluetooth Devices
Through WiFi & Bluetooth Devices
Through Servers
Browsing & Searching the Web Enterprise Networks
Personal Hotspots

Deployment
IOS Security
Deployment
Seamless Integration
Mobile Device Management
Integrating into the Enterprise system

Mirroring Video and iOS Devices
Connecting to the correct Internet Server
Setting up Screen Mirroring in the Control Center

Print Using AirPrint
Using AirPrint with Desktops and iOS Devices
Troubleshooting AirPrint

Security

Security
Customize Personal Security Settings
Locating a Lost iOS Device
Touch ID and Passcodes
Two-Factor Authentication
Searching Privately on the Internet

Finding and Installing Apps
The App Store
Emptying the Trash
Apps for Business

Troubleshooting
Restarting and Rebooting the iOS Application Crashes
Reinstalling an App
Connectivity Issues

Resetting the iOS Device
Battery Issues
Rebooting the iPad

Tricks & Tips
Working more Efficiently
Hidden Keystrokes and Functions