macOS Support Essentials is a three-day course that teaches the best ways to support macOS users. The course includes instructor presentations, demonstrations, group discussions, and hands-on exercises that provide real-world experience, and is ideal for anyone who manages computer networks or computer labs that run macOS. Attendees will learn how to use all the latest macOS tools and resources to troubleshoot the macOS.

This course is taught Live On Line, so you can learn from the comfort of your home or office. Cost is $1,895.00 which includes all class materials - Class times: 8:00 am 4:00 pm PST.

Course taught by an Apple Certified Instructor

Prerequisites

Some knowledge of a Mac Computer or an iOS device is helpful.

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Prerequisites

Basic knowledge of a Mac 

Course Outline

Installation and Configuration

Update, Upgrade, and Reinstall macOS 

Set Up and Configure macOS

Use the Command-Line Interface

Use macOS Recovery

User Accounts

Manage User Accounts

Manage User Home Folders

Manage macOS Security

Manage Password Changes with Keychain

File Systems and Storage

Manage File Systems and Storage

Manage Encryption with FileVault

Manage Permissions and Sharing

Data Management

Use Hidden Items, Shortcuts, and File Archives

Manage System Resources

Use Metadata and Spotlight

Manage Time Machine

Apps and Processes

Install Apps

Manage Documents

Manage and Troubleshoot Apps

Network Configuration

Manage Basic Network Settings

Manage Advanced Network Settings

Troubleshoot Network Issues

Network Services

Manage Network Services

Manage Host Sharing and the Personal Firewall

System Management

Troubleshoot Peripherals

Manage Printers and Scanners

Troubleshoot Startup and System Issues

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